One issue we see across the district is the loss of interactivity, meaning that you can still see the image of your desktop on the board but nothing happens when you touch the board. When teachers dock and undock their laptops from the docking station, sometimes it drops the driver running in your system tray. This driver is what makes the interactive part happen on your SMARTboard. If you memorize the following steps below, you can avoid this issue interrupting the flow of your lesson.
Step 1: Update your SMART Notebook Software (This is a one time thing)
Open the Software Center and install The SMART Learning Suite 19.0. You need to make sure there are no programs running in the background during the installation process. This includes Skype for Business (IM). Once installation is complete, restart your computer. After you login, you may see an additional pop up in the lower right corner asking you to update your firmware. YES!!!! Do this! Click on it and follow the prompts. If you keep getting an installation failed message, please submit a help desk ticket so the technician can remote into your computer and install it for you.
Step 2: Look for the SMART System Menu located in your system tray.
Step 3: Unplug and Plug
More than likely, there will be a red X on the Smart System Menu icon. Go over to the board and look underneath the pen tray. There are 2 cords. One is for power and the other connects your board to the docking station or computer. Unplug both of them, count to 10 and plug them back in. Hopefully you will hear a noise. This is a good thing and you can do a happy dance.
Step 4: Orient
Click on the System Menu icon located in the system tray and choose orient. Tap on the dots and you are back in business.
In my experience, this works 99.99999% of the time. If you still don’t have interactivity after completing the steps above, please submit a help desk ticket. The main category is Smartboard and sub category is either Smartboard or Smart Projector Combo.